Welcome to the online store of Robiot Canada, a division of Giga Imex Incorporated!

About Us



Robiot Canada, a division of Giga Imex Incorporated, specializes in importing, exporting and distributing superior quality Robiot products for life sciences research.

Moreover, our valued customer will get:

* Accountablility of biosciences research result supplemented by Robiot quality products

* Guaranteed quality satisfaction from ISO9001:2000 Robiot Manufacturer

* Certificate of Analysis and/or MSDS

* Fast delivery from Toronto, Canada

Our mission is to fulfill clients needs and wants with excellent services, to ensure sustainable win-win relationship. We strive to be the most reliable supplier and distributor in life science research field.

Primary products include biological buffers, quaternary ammonium salts, trinder chromogens, tetrazolium salts, non-aromatic amine, fine chemicals, pharmaceuticals, dyes and stains etc...


Contact Us



Mailing address:
Robiot Canada
C/O Giga Imex Incorporated
72 Pynford Cr.
Toronto, ON M3A 1W8
Canada


By phone:
1 888 762-4681, (416)386-0800 (between 8:00a.m. and 6:00p.m. Eastern daylight time)

By email:
General inquiry: info@gigaimex.com
Ordering: sales@gigaimex.com
Robiot product related: robiot@gigaimex.com


By fax:
(416)386-0148

Headquarters:
Robiot Co., LTD, Nanjing, P.R.China
www.robiot.com

sales@gigaimex.com

Payment and Shipping Information



Online Payment

Robiot Canada e-store, Gigaimex.com, uses PayPal Express Checkout to allow its customers to complete transactions in very few steps.

How PayPal Express Checkout works

1. After selecting products to purchase, customer clicks the Checkout. If customer has an email address and password registered with PayPal, log in directly to retrieve your billing information stored securely at PayPal. This allows customer to quickly skip entering billing information on gigaimex.com. Or customer can create a PayPal account within minutes.

2. Customer are transferred to PayPal ¨C where they select their payment method, as well as the correct shipping and billing address ¨C then are returned to gigaimex.com to complete purchases.

3. PayPal automatically gives gigaimex.com the shipping address, email, and other customer information needed to fulfill order.

Other payment method

Robiot Canada accepts cheque payable to ¡°Robiot Canada¡± and Canadian funds or U.S. funds wire transfer.

Shipping

Order will be processed 1~5 days after the confirmation date. Customer will be notified if an unavailibilities occured. Giga Imex will use Canada Post/Canpar/UPS ground as its preferred courier service to provide customer economic and fast delivery service. Insurance is included to reduce risk of losing goods. Giga Imex also can arrange international order delivery ahead of time. Shipping and customer service will be available Monday through Friday 8:00 AM to 5:00 PM with the exception of Canadian Statutory Holidays

Refund, Returns and Cancellation Policies



Giga Imex allows refund on the product to ensure customer satisfaction. But the refund is limited to 10 days from delivery of goods to protect company benefit. Giga Imex will charge a 20% restocking charge from customer 's credit. Giga Imex embraces immediate notification of a problem. Giga Imex will be happy to work with customer to solve the problem to their satisfaction. Giga Imex asks return shipment be prepaid and with approved RA#.

Frequently Asked Questions


Customers are encouraged to check their order status online all the time. If there is an emergency occured, please call 1-888-762 4681 to contact customer service representative of Giga Imex Incorporated.